Temple Health & Wellness
Privacy Policy
Your privacy matters to us. This policy explains how Temple Health & Wellness collects, uses, stores and protects personal and health information.
Our Commitment
Caring for your information with the same consideration we bring to your care.
Temple Health & Wellness Pty Ltd respects your privacy and is committed to handling your personal and health information carefully, securely and transparently.
This Privacy Policy applies to information collected through our website, online store, physical store, clinic, appointment systems, communications and other interactions with Temple Health & Wellness.
Our privacy practices are intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable to health information in New South Wales, the Health Records and Information Privacy Act 2002 (NSW) and Health Privacy Principles.
Health Information Is Sensitive
Information relating to your health can be particularly personal. We take additional care when collecting, accessing, storing, using and disclosing health information.
Information We Collect
The information we may hold about you.
The information we collect depends on whether you are shopping, visiting our clinic, contacting us or using our website.
Personal Information
This may include your name, date of birth, email address, telephone number, residential or delivery address and other contact information.
Order Information
We may collect information relating to purchases, online orders, refunds, deliveries, Click & Collect orders and transaction history.
Appointment Information
This may include appointments, practitioner bookings, consultation history and information necessary to manage your clinic relationship.
Website Information
We may collect information about how you use our website, including device, browser, cookie and analytics information.
Clinic Privacy
Health & sensitive information.
If you use Temple's clinic services, we may collect health information that is reasonably necessary to understand your circumstances and provide appropriate services.
Health History
Current and previous health concerns, medical history, family history, allergies, medications and supplements.
Lifestyle Information
Nutrition, dietary habits, sleep, stress, exercise and other lifestyle information relevant to your care.
Clinical Information
Consultation notes, health questionnaires, test results, practitioner recommendations and correspondence relating to your care.
Collection & Use
How we collect and use your information.
How do you collect my information?
We generally collect information directly from you when you:
- Purchase products online or in store.
- Book or attend a consultation.
- Complete a health questionnaire or intake form.
- Contact us by email, phone or website form.
- Subscribe to Temple communications.
- Attend a workshop, event or program.
- Use or browse our website.
Where permitted and appropriate, information may also be received from another healthcare provider, laboratory, practitioner, authorised representative or service provider.
Why does Temple collect personal information?
We may use personal information to:
- Provide clinic and wellness services.
- Manage appointments and practitioner records.
- Process purchases and payments.
- Prepare and deliver orders.
- Manage Click & Collect.
- Provide customer support.
- Communicate about appointments or orders.
- Operate and improve our website and services.
- Meet legal, regulatory and record-keeping obligations.
How is health information used?
Health information is used where reasonably necessary to provide, manage and support your clinic care.
It may also be used or disclosed where you have authorised us to do so, where it is reasonably expected and permitted by law, or where another lawful basis applies.
Do you use health information for marketing?
We do not use your health information for direct marketing unless you have specifically agreed to that use where consent is required.
General marketing preferences, such as subscribing to Temple emails, are managed separately from your clinic health records.
Systems & Service Providers
When information may be shared.
Temple uses trusted third-party systems and providers to operate the store, website and clinic.
Who may information be disclosed to?
Where reasonably necessary, information may be disclosed to:
- Ecommerce and website providers.
- Payment and point-of-sale providers.
- Practice management and appointment platforms.
- Laboratories and pathology providers.
- Practitioner dispensaries and fulfilment providers.
- Postal services and couriers.
- Cloud storage, IT and security providers.
- Email and communication services.
- Professional advisers where appropriate.
- Government or regulatory authorities where required or permitted by law.
Do you sell personal or health information?
No. Temple Health & Wellness does not sell your personal or health information.
Can information be stored outside Australia?
Some website, ecommerce, payment, communication, cloud or practice-management providers may use systems or infrastructure located outside Australia.
The countries involved may vary depending on the provider. Where required, we take reasonable steps to ensure information is handled consistently with applicable Australian privacy laws.
Shopping Online
Ecommerce & payment information.
How is my online order information handled?
When you place an online order, information necessary to process your purchase may be shared with ecommerce, payment, fraud-prevention, delivery and fulfilment providers.
Does Temple store my full credit card details?
Temple does not generally receive or store your complete credit or debit card number.
Payment information is processed through the relevant secure payment provider in accordance with that provider's own privacy and security practices.
Website Privacy
Cookies, analytics & marketing.
Does the Temple website use cookies?
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, improve functionality and measure marketing performance.
You may be able to control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
What happens if I join the Temple mailing list?
If you subscribe, we may send Temple news, Journal updates, product information, clinic news and other relevant communications.
You can unsubscribe at any time using the unsubscribe link contained in our marketing emails.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to an order or appointment.
Protecting Your Information
Security & record keeping.
How does Temple protect personal information?
We take reasonable administrative, physical and technical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include secure systems, access controls, password protection, confidentiality practices and appropriate storage procedures.
How long is information kept?
We retain personal and health information for as long as reasonably necessary to provide services and meet applicable legal, professional, clinical and record-keeping obligations.
Where information is no longer required to be retained, reasonable steps may be taken to securely destroy or de-identify it where appropriate and permitted by law.
What happens if there is a data breach?
If we become aware of a privacy or data-security incident, we will assess and respond to it in accordance with applicable legal requirements.
Your Information
Access, correction & privacy concerns.
You may request access to personal or health information Temple holds about you, subject to any lawful limitations.
If you believe information we hold is inaccurate, incomplete or out of date, you may ask us to correct it.
We may need to verify your identity before providing access or making changes to protect your privacy and the privacy of others.
If you have a concern about how your information has been handled, please contact us first so we can review the matter.
External Services
Third-party websites & platforms.
Our website may contain links to external booking systems, payment services, laboratories, practitioner platforms, social media or other third-party services.
Once you leave the Temple website, those third parties operate under their own privacy policies and terms. We encourage you to review those policies before providing personal information.
Policy Updates
Changes to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, service providers or legal obligations.
The latest version will be published on this page.
Last updated: September 2026
Privacy Enquiries
Have a question about your information?
Privacy enquiries, access requests, correction requests or concerns can be directed to Temple Health & Wellness.
Temple Health & Wellness Pty Ltd
1/2 Ocean Street, Budgewoi NSW
admin@templehealthandwellness.com.au