Temple Health & Wellness
Returns & Refunds
We want you to feel confident when shopping with Temple. If something isn't right with your order, our team is here to help you understand the next steps.
Change Of Mind
Eligible products must remain unused, unopened and suitable for resale.
Health Products
Opened liquid herbal products and supplements cannot be returned simply because you have changed your mind.
Faulty Or Damaged
Australian Consumer Law rights continue to apply to products that are faulty, damaged or otherwise do not meet applicable consumer guarantees.
Shopping With Confidence
If you need to return something, please contact us first.
Before sending an item back, please contact Temple Health & Wellness so our team can review your request and provide the appropriate return instructions.
Please include your order number, proof of purchase and details of the reason for the return.
Please Contact Us Before Returning Products
Products returned without first contacting Temple may take longer to assess or process.
Change Of Mind
Changed your mind?
Change-of-mind returns are separate from your rights where a product is faulty, damaged or otherwise fails to meet a consumer guarantee.
Can I return an item because I changed my mind?
Temple may accept an eligible change-of-mind return where the product:
- Has not been used.
- Has not been opened.
- Remains in its original condition.
- Has intact packaging and seals where applicable.
- Is suitable for resale.
- Is accompanied by proof of purchase.
Please contact us before returning an item so we can confirm whether it is eligible.
Who pays return postage for a change-of-mind return?
Where Temple accepts a voluntary change-of-mind return, the customer is responsible for the cost of returning the product to Temple.
Original delivery charges are generally not refundable for a change-of-mind return.
Do I need proof of purchase?
Yes. Please provide your order number, receipt or another reasonable form of proof of purchase when requesting a return.
Health, Hygiene & Safety
Some opened products cannot be returned for change of mind.
Due to the nature of health and wellness products, some items cannot reasonably be placed back into sale once opened.
Liquid Herbal Products
Opened liquid herbal products cannot be returned simply because you have changed your mind.
Supplements
Opened vitamins, supplements and similar consumable products cannot be accepted for a change-of-mind return.
Broken Seals
Products with opened, removed or broken safety seals may not be eligible for a voluntary change-of-mind return.
These exclusions apply to change-of-mind returns only. They do not remove your rights if a product is faulty, unsafe, damaged or otherwise fails to meet an applicable consumer guarantee.
Faulty, Damaged Or Incorrect Products
If there is a problem with your order.
What should I do if an item arrives damaged or faulty?
Please contact Temple Health & Wellness as soon as reasonably possible and provide:
- Your order number or proof of purchase.
- A description of the issue.
- Clear photographs where appropriate.
- Photographs of any damaged packaging where relevant.
We may need to assess the product before determining the appropriate remedy.
What if I received the wrong product?
If you receive an item different from the product you ordered, please contact us with your order details so we can arrange an appropriate solution.
What remedy will I receive for a faulty product?
The appropriate remedy depends on the circumstances and your rights under Australian Consumer Law.
Depending on the nature and seriousness of the problem, a remedy may include repair, replacement, refund or another remedy required by law.
Who pays return postage for a faulty product?
For items that can easily be posted or returned, you may initially need to return the product for assessment.
If the product is confirmed to have a problem covered by the consumer guarantees, Temple will reimburse reasonable return costs that you have paid.
Please retain postage or transport receipts.
Australian Consumer Law
Your consumer rights remain protected.
Our products come with consumer guarantees that cannot be excluded where Australian Consumer Law applies.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the seriousness of the problem.
Your consumer-guarantee rights are separate from Temple's voluntary change-of-mind policy and cannot be removed by these Returns & Refunds terms.
Exchanges
Need a different item?
Can I exchange an eligible product?
If you would like to exchange an eligible item, please contact Temple first.
In some circumstances, the easiest process may be to complete the eligible return and then place a new order for the product you would prefer.
Exchanges are subject to stock availability.
Who pays exchange postage?
For a voluntary exchange or change of mind, the customer is responsible for applicable return and re-delivery costs.
This does not apply where the return relates to rights or remedies available under Australian Consumer Law.
Returning A Product
The return process.
Contact Temple
Email us with your order number, proof of purchase and the reason you would like to return the item.
Receive Instructions
Our team will review your request and provide the appropriate return instructions where a return is required.
Return & Assessment
Once the product is received, we will assess the return and confirm the appropriate outcome.
Refund Processing
Once your return has been approved.
How will my refund be issued?
Approved refunds will generally be returned to the original payment method used for the purchase.
How long will a refund take?
Once Temple has processed an approved refund, your bank, card provider or payment service may require additional time before the funds appear in your account.
Are sale items covered by Australian Consumer Law?
Yes. Consumer-guarantee rights can still apply to sale or promotional products where the product is faulty or otherwise fails to meet an applicable guarantee.
Any voluntary change-of-mind conditions for sale products are separate from those legal rights.
Clinic Appointments
Looking for our clinic cancellation terms?
This page primarily relates to retail products purchased from Temple Health & Wellness.
Clinic consultations and appointments are subject to separate cancellation and rescheduling conditions, including Temple's 48-hour appointment policy.
Please visit our FAQ page or review the terms provided when booking your appointment.
Last updated: September 2026
Need Help With A Return?
Contact Temple.
Please contact our team before sending a product back and include your order number or proof of purchase.
Temple Health & Wellness Pty Ltd
1/2 Ocean Street, Budgewoi NSW
admin@templehealthandwellness.com.au