Temple Health & Wellness

Returns & Refunds Policy

At Temple Health & Wellness, we want you to feel confident when shopping with us. If something isn't right with your order, please contact us and we will do our best to assist.

This policy applies to retail products purchased from Temple Health & Wellness online or in store. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Change Of Mind Returns

We understand that sometimes you may change your mind. We accept eligible change-of-mind returns within 14 days of receiving your order, provided that:

• The item is unused, unopened and in its original condition.
• All original packaging, seals and labels remain intact.
• You provide proof of purchase.
• The product is suitable for resale.

Approved change-of-mind returns may be refunded to the original payment method once the returned product has been received and inspected.

Original delivery charges are not refundable for change-of-mind returns, and return postage is the responsibility of the customer.

Products We Cannot Accept For Change Of Mind

For health, hygiene and safety reasons, we are unable to accept change-of-mind returns on certain products once they have been opened, used or had their seal broken. This may include:

• Tea, food and other consumable products.
• Vitamins, supplements and herbal products.
• Personal care, skincare or hygiene products.
• Products with broken or removed safety seals.
• Gift cards.
• Items that cannot reasonably be resold for health or hygiene reasons.

These exclusions apply to change-of-mind returns only and do not affect your rights where a product is faulty, unsafe, damaged or otherwise fails to meet the consumer guarantees under Australian Consumer Law.

Faulty, Damaged Or Incorrect Products

If an item arrives damaged, is faulty, is not as described or you receive the wrong product, please contact us as soon as possible so we can review the issue.

Please provide your order number, a description of the problem and, where appropriate, photographs showing the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Where a product is confirmed to have a fault, we will also reimburse reasonable return postage costs where required under Australian Consumer Law.

Sale Items

Sale or promotional items are eligible for remedies where required under Australian Consumer Law.

For change-of-mind purchases, sale items may be excluded from our voluntary change-of-mind return policy unless otherwise stated at the time of purchase.

Returning An Item

Before returning an item, please contact Temple Health & Wellness so we can confirm whether the return is eligible and provide return instructions.

Please do not send products back before contacting us, as this may delay the processing of your return.

You can contact us through our Contact page or by emailing admin@templehealthandwellness.com.au .

Refund Processing

Once your approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.

Exchanges

If you would like to exchange an eligible unopened product, please contact us first. Exchanges are subject to stock availability.

Where a replacement product has a different price, any price difference may need to be paid or refunded as applicable.

Clinic Appointments & Services

This Returns & Refunds Policy relates primarily to retail products. Clinic consultations, programs, workshops and other professional services may have separate booking, cancellation and rescheduling terms provided at the time of booking.

Contact Us

If you have any questions about a return or refund, please contact:

Temple Health & Wellness Pty Ltd
Budgewoi, NSW, Australia
admin@templehealthandwellness.com.au

Last updated: September 2026